Frequently Asked Questions

Fumot Vape distinguishes itself through several key technological advantages:

• Advanced multi-mesh atomization technology - Our proprietary multi-mesh system (ranging from dual to hexatuple mesh depending on model) delivers superior vapor production and flavor consistency
• Exceptional battery efficiency - Our custom battery management systems extend operational life while maintaining consistent power output
• Proprietary e-liquid formulations - Developed in our state-of-the-art laboratory for optimal flavor retention throughout the entire product lifespan
• Premium build quality - Food-grade materials, precision engineering, and rigorous quality control (industry-leading defect rate below 0.3%)
• Extended product lifespans - Ranging from 12,000 to 40,000 puffs with consistent performance from first to last puff

The ideal model depends on your specific market and customer preferences:

• New distributors: We recommend starting with the Fumot 12K Digital Box and Fumot 15K Tornado models, which offer excellent price-to-performance ratio and are consistently top sellers across European markets.
• Value-focused markets: The Fumot 12K and 15K provide exceptional value while maintaining premium features and reliable performance.
• Premium markets: The Fumot 25K, 30K Music, and 35K models appeal to customers seeking extended lifespan and advanced features.
• Ultra-premium/luxury markets: The Fumot 40K Starx represents our flagship technology with the most sophisticated features for discerning customers.
• Balanced portfolio: Established distributors typically maintain inventory across multiple product tiers to serve diverse customer segments.

Your dedicated account manager can provide tailored recommendations based on your specific market conditions and business goals.

Fumot Vape offers an extensive flavor portfolio developed by our team of expert flavorists. Our standard lineup includes:

• Fruit varieties: Strawberry 🍓, Watermelon 🍉, Mango 🥭, Blueberry, Grape 🍇, Peach 🍑, Apple 🍎, Mixed Berries, Pineapple 🍍, Lychee
• Beverage inspired: Cola, Energy Drink, Lemonade, Iced Tea, Coffee ☕
• Dessert profiles: Vanilla Ice Cream 🍦, Caramel, Chocolate 🍫, Custard, Cinnamon Roll
• Menthol & Cooling: Cool Mint, Menthol, Ice, Spearmint
• Tobacco variants: Classic Tobacco, Smooth Tobacco, Golden Tobacco
• Premium blends: Strawberry Watermelon, Blueberry Raspberry, Mango Ice, Peach Ice, Tropical Mix

Availability varies by model, with our premium models (25K-40K) featuring more extensive flavor options. Custom flavor development is available for large-volume orders (minimum 5,000 units per flavor).

Yes, we offer comprehensive OEM/ODM services for qualified wholesale partners. Our customization options include:

• Custom branding: Logo placement, packaging design, color schemes, and device styling
• Custom flavor profiles: Unique flavor formulations developed to your specifications
• Technical customizations: Adjusted puff counts, battery configurations, LED display options
• Packaging variations: Retail-ready packaging, display solutions, multilingual packaging
• Marketing support: Custom marketing materials, photography, and digital assets

For custom projects, minimum order quantities start at 1,000 units per SKU, with lead times of 25-40 days depending on customization complexity. Our design team works closely with partners throughout the development process, from initial concept to final production.

The actual duration depends on the specific model and individual usage patterns, but our products deliver their rated puff counts under standardized testing conditions. Here's a general usage timeline based on average consumption patterns:

• Fumot 12K: 20-30 days for moderate users (400-600 puffs/day)
• Fumot 15K: 25-35 days for moderate users
• Fumot 20K: 30-45 days for moderate users
• Fumot 25K: 40-55 days for moderate users
• Fumot 30K Music: 45-65 days for moderate users
• Fumot 35K: 55-75 days for moderate users
• Fumot 40K Starx: 65-85 days for moderate users

All Fumot products feature our proprietary power management system that maintains consistent vapor production and flavor quality from the first puff to the last, unlike many competitors whose performance degrades significantly as the device depletes.

We offer multiple shipping solutions to meet diverse business needs:

• European warehouse fulfillment: We maintain warehouses in Germany, France, and the UK for duty-paid fulfillment with delivery timeframes of 3-7 business days to any EU country or the UK
• Express air freight: 10-12 day delivery for direct shipments from our manufacturing facility in China
• Standard air freight: 15-20 day delivery for cost-effective shipping of medium volumes
• Sea freight: 25-30 day delivery for large volume orders (most economical for orders over €50,000)

All shipments include comprehensive tracking and full insurance coverage. For orders over €10,000, we offer split shipment options to optimize your inventory management. See our Shipping Policy for detailed information.

Shipping costs are calculated based on several factors:

• Order value: Tiered shipping rates with discounts for larger orders
• Shipping method: Express options incur higher costs than standard shipping
• Destination country: Rates vary based on shipping distance and local logistics infrastructure
• Package dimensions/weight: Volumetric weight calculations apply for air freight

We offer the following discounts based on order value:

• Orders €10,000 - €25,000: 20% discount on shipping costs
• Orders €25,000 - €50,000: 35% discount on shipping costs
• Orders over €50,000: Free shipping from European warehouses or 50% discount on direct shipments from China

For precise shipping quotes, contact your account manager or request a quote through our distributor portal.

We provide comprehensive customs support to ensure smooth international delivery:

• European warehouse shipments: All customs and duties are pre-paid, eliminating clearance concerns for EU shipments
• Direct from China (DDP): We offer Delivered Duty Paid service for most countries, handling all customs clearance and duty payments
• Documentation support: Complete documentation package including commercial invoices, packing lists, certificates of origin, and product-specific certifications
• Customs broker network: We maintain relationships with customs brokers in key markets to facilitate smooth clearance

Our logistics team has extensive experience with vape product regulations in all major European markets and provides guidance on proper HS code classification and compliance requirements.

All shipments include insurance coverage to protect against shipping damage. In the rare event of damage during transit:

1. Documentation: Document the damage with clear photographs upon receipt, showing both the damaged products and packaging
2. Notification: Contact your account manager immediately with details and photo documentation
3. Claim processing: We'll file an insurance claim on your behalf and process a replacement shipment or issue credit according to our warranty terms
4. Resolution timeframe: Standard claims are processed within 5-7 business days, with expedited handling for Premier Partners

Our robust packaging is designed specifically for international shipping, resulting in a damage rate of less than 0.1% across all shipments.

Yes, we provide comprehensive tracking capabilities for all shipments:

• Real-time tracking: All shipments include detailed tracking with multiple touchpoints from dispatch to delivery
• Multiple access methods: Track via our distributor portal, email notifications, SMS alerts (optional), or direct carrier tracking links
• Milestone notifications: Automated alerts for key shipping milestones including dispatch, customs clearance, and estimated delivery
• Proactive monitoring: Our logistics team actively monitors all shipments for potential delays and provides alternatives when disruptions occur

For regular distributors, we also provide enhanced analytics including monthly shipping performance reports, delivery time analytics, and carrier performance comparisons.

Fumot Vape provides an industry-leading warranty program for wholesale partners:

• Coverage period: 180-day standard warranty for all products, with extended options for Premium Partners
• Coverage scope: Manufacturing defects, component failures, performance issues, battery problems, and e-liquid leakage due to manufacturing defects
• Claim process: Simple submission through your account manager or distributor portal, quick verification (within 48 hours), and flexible resolution options
• Resolution options: Replacement shipments, credit notes for future orders, or direct refunds based on your preference

For detailed information about warranty terms, exclusions, and the claim process, please visit our Warranty Terms page.

We provide comprehensive technical support to ensure your success with our products:

• Dedicated account manager: Your primary contact for all support needs
• Technical support team: Specialized engineers available for complex technical inquiries
• Distributor knowledge base: Comprehensive online resource with detailed product information, troubleshooting guides, and FAQs
• Training materials: Product training resources for your staff, including videos, manuals, and specification sheets
• Remote consultation: Video conference support for complex issues

Premier Partners receive enhanced support including priority response times, dedicated technical contacts, and on-site support options for major markets.

A product issue is likely covered under warranty if:

• The product is within the warranty period (180 days from delivery date)
• The issue appears to be related to a manufacturing defect rather than physical damage or misuse
• The product has been stored and handled according to recommended guidelines
• The issue affects product functionality, not merely cosmetic appearance

Common covered issues include:

• Battery performance issues and charging failures
• Atomizer/coil malfunctions affecting vapor production
• E-liquid leakage due to manufacturing defects
• Sensor and airflow activation failures
• LED display or indicator malfunctions

When in doubt, contact your account manager with detailed information and photos for a preliminary assessment before filing a formal claim.

For most standard claims, we do not require the physical return of defective products. Our streamlined claim process focuses on:

• Documentation: Clear photographs showing the defect, along with product model and batch codes
• Description: Detailed explanation of the issue and when it was first observed
• Verification: Our technical team will assess the documentation to validate the claim

However, in certain situations, we may request product samples for further analysis:

• For unusual defects not previously encountered
• For high-value claims involving large quantities
• For quality control purposes to improve future production

In such cases, we'll provide a prepaid shipping label and cover all return shipping costs. Return requests typically only involve a small sample of affected products, not the entire quantity.

If we identify a potential batch-wide issue affecting multiple units, our quality assurance team takes a proactive approach:

1. Identification: Our quality monitoring system flags unusual warranty claim patterns for specific batches
2. Verification: We conduct accelerated testing on retained batch samples to confirm the issue
3. Distributor notification: We proactively contact all affected distributors, even before they encounter issues
4. Comprehensive resolution: Depending on the severity, we may implement a batch recall, immediate replacement shipment, or other appropriate measures
5. Root cause analysis: Our engineering team identifies the underlying cause and implements production improvements

Our advanced quality control system has reduced batch-wide issues to less than 0.1% of production runs, significantly below industry averages. When batch issues do occur, our focus is on minimizing business disruption for our distribution partners while ensuring end-user satisfaction.