Shipping Policy

European Warehouses Advantage

Our European warehouses in strategic locations eliminate shipping delays, customs issues, and long lead times that are common with Asian suppliers.

European Union Compliant

All products in our European warehouses are pre-certified, duty-paid, and fully compliant with EU regulations, ensuring smooth distribution without customs delays.

Germany Warehouse (Frankfurt): Central European distribution hub serving Germany, Austria, Switzerland, Netherlands, Belgium, and Eastern European markets
France Warehouse (Lyon): Serving France, Spain, Italy, Portugal, and other Southern European countries
UK Warehouse (London): Serving the United Kingdom market with post-Brexit compliant inventory

Our European warehousing solution provides significant advantages for distributors:

Reduced shipping times (2-5 days across Europe)
Lower transportation costs
No customs clearance delays
Flexibility for smaller, more frequent orders
Improved cash flow with just-in-time inventory

European Delivery Network Map
Fumot European Warehouses Map

1-2 Days

2-3 Days

3-5 Days

5-7 Days

Shipping Methods

Express Shipping

Our premium shipping option for urgent inventory needs:

1-3 business days delivery from European warehouses
5-7 business days for direct shipments from China
Full tracking and delivery confirmation
Insurance included on all shipments
Available for all order sizes

Carriers: DHL Express, FedEx International Priority, UPS Express

Standard Shipping

Our most popular option balancing cost and speed:

2-5 business days delivery from European warehouses
10-15 business days for direct shipments from China
Full tracking and delivery confirmation
Insurance included on orders over €10,000
Most economical for regular inventory replenishment

Carriers: DHL Global, UPS Standard, European freight carriers

Bulk Shipping

Optimized for large wholesale orders:

Consolidated freight for large volume orders
Ocean freight options for maximum cost efficiency
Air freight for faster delivery of bulk orders
Complete logistics management and customs clearance
Most economical for orders over €50,000

Carriers: Various freight forwarders and specialized logistics partners

Delivery Timeframes

Our commitment to timely delivery is backed by our extensive logistics network and dedicated shipping partners.

Destination	From European Warehouses	Direct from China Factory
Germany	1-2 Business Days	7-12 Business Days
France	1-2 Business Days	7-12 Business Days
United Kingdom	1-2 Business Days	8-14 Business Days
Italy	2-3 Business Days	8-14 Business Days
Spain	2-3 Business Days	8-14 Business Days
Netherlands	1-3 Business Days	7-12 Business Days
Belgium	1-3 Business Days	7-12 Business Days
Switzerland	2-3 Business Days	8-14 Business Days
Austria	2-3 Business Days	8-14 Business Days
Poland	2-4 Business Days	9-15 Business Days
Other EU Countries	3-5 Business Days	10-15 Business Days
Non-EU European Countries	4-7 Business Days	12-18 Business Days

Important Note

Delivery times are estimates and may vary based on customs procedures, local holidays, and weather conditions. All timeframes are calculated from order confirmation and payment receipt.

Order Processing Timeline

Understanding our order fulfillment process helps you plan inventory management effectively.

Order Placement & Confirmation

Once you submit your order through our distributor portal or account manager, you'll receive an order confirmation within 24 hours, including a detailed quotation with shipping options and estimated delivery timeframe.

Payment Processing

After payment confirmation, your order moves to the processing queue. For established distributors with approved credit terms, orders proceed immediately to processing.

Order Preparation

European warehouse orders: 1-2 business days
Factory direct orders: 3-5 business days for standard products
Custom orders: 15-30 business days depending on specifications

Quality Control Inspection

Every order undergoes our 27-point quality control inspection before shipping, ensuring that all products meet our stringent standards.

Shipping & Dispatch

Upon passing quality control, your order is packaged and dispatched. You'll receive tracking information via email and through your distributor portal.

Delivery & Confirmation

After delivery, our team will follow up to ensure everything arrived as expected and help resolve any issues or questions.

Shipping Costs & Policies

1

Order Value Thresholds

We offer tiered shipping rates based on order value:

Orders €5,000 - €10,000: Standard shipping rates apply
Orders €10,000 - €25,000: 20% discount on shipping costs
Orders €25,000 - €50,000: 35% discount on shipping costs
Orders over €50,000: Free shipping from European warehouses or 50% discount on direct shipments from China

2

Expedited Shipping Surcharges

Express shipping options are available at additional cost:

European warehouse express delivery: +25% of standard shipping
Direct from China express air freight: +40% of standard shipping
Same-day dispatch (when available): €200 processing fee

3

Insurance Coverage

All shipments include basic insurance coverage:

Standard shipping: Insured up to €10,000 at no additional cost
Express shipping: Full value insurance included
Additional insurance coverage: Available at 0.5% of declared value

4

Customs & Duties

Our policies regarding customs and duties:

European warehouse shipments: All customs and duties pre-paid
Direct from China: DDP (Delivered Duty Paid) available for most countries
Customs documentation: Provided for all shipments at no extra cost

Special Handling Requirements

If your order requires special handling instructions, temperature control, or specific delivery timing, please notify your account manager at the time of order placement. Additional fees may apply based on specific requirements.

Order Tracking & Visibility

Fumot Vape provides complete visibility throughout the shipping process, helping you maintain transparency with your customers and manage your inventory effectively.

Comprehensive Tracking Solutions

All shipments include detailed tracking with multiple touchpoints:

Real-time order status updates
Shipment preparation notifications
Dispatch confirmation with tracking numbers
In-transit location updates
Estimated delivery date and time
Delivery confirmation

Multiple Access Methods

Track your shipments through multiple channels:

Distributor portal with complete order history
Email notifications at key shipping milestones
SMS alerts for critical updates (optional)
Direct carrier tracking links
Dedicated account manager for urgent inquiries

Analytics & Reporting

For regular distributors, we provide enhanced visibility tools:

Monthly shipping performance reports
Delivery time analytics by destination
Carrier performance comparisons
Order processing time tracking
Customizable reporting options

Proactive Issue Resolution

Our logistics team actively monitors all shipments:

Early detection of potential delays
Immediate notification of any shipping exceptions
Alternative routing options for weather or logistics disruptions
Dedicated issue resolution specialists
Comprehensive contingency planning

Cross-Border Logistics Expertise

Our specialized knowledge in cross-border vape product logistics ensures smooth international shipping and compliance with all relevant regulations.

Regulatory Compliance

Our shipping team ensures all products are properly classified, labeled, and documented to meet international shipping regulations for e-cigarette products in each destination country.

Documentation Expertise

We handle all required shipping documentation including commercial invoices, packing lists, certificates of origin, TPD compliance certificates, and any other country-specific requirements.

Customs & Tax Management

Our team manages all aspects of customs clearance, import duties, and taxes to ensure your shipments arrive without unexpected costs or delays at customs checkpoints.

International Partner Network

Our established relationships with customs brokers and shipping partners across Europe provide expedited processing and priority handling for Fumot shipments.

Frequently Asked Shipping Questions

What is the minimum order quantity (MOQ) for shipping?

For European warehouse fulfillment, our minimum order is €5,000. For direct shipments from our China factory, the minimum order is €10,000. Custom branded products may have different MOQ requirements.

How are shipping costs calculated?

Shipping costs are calculated based on order value, shipping method, destination country, and package dimensions/weight. For precise quotes, contact your account manager or request a quote through our distributor portal.

What happens if my order is damaged during shipping?

All shipments include insurance coverage. In the rare event of shipping damage, document the damage with photos upon receipt and contact your account manager immediately. We'll process a replacement shipment or issue credit per our warranty terms.

Can I split my order between multiple delivery locations?

Yes, we offer multi-location fulfillment for orders above €15,000. Additional handling fees may apply based on the number of destinations and specific requirements.

Do you offer drop-shipping services to my customers?

For qualified wholesale partners, we offer B2B drop-shipping services to your retail locations or sub-distributors. This service is available for orders fulfilled from our European warehouses.

What shipping options are available for urgent orders?

For urgent requirements, we offer several expedited options including next-day air service from European warehouses and 3-5 day express service for factory-direct orders, subject to inventory availability.

Have more questions about shipping or logistics?