Fumot Vape stands behind the quality and reliability of every product we manufacture. Our comprehensive warranty policy is designed to protect our distributors and ensure complete satisfaction with our premium vape devices.
Fumot Vape provides one of the industry's most comprehensive wholesale warranty programs, covering manufacturing defects, component failures, and performance issues to protect your business and reputation.
Our standard warranty covers all electrical components, battery performance, atomizer function, and e-liquid leakage issues to ensure your customers receive reliable products.
All Fumot Vape products include a standard 180-day warranty period from the date of delivery to our wholesale partners, significantly exceeding the industry average of 30-90 days.
For our premium distributor partners, we offer extended warranty options of up to 12 months, providing additional peace of mind and business protection.
Our warranty process offers multiple resolution options tailored to your business needs, including replacement shipments, credit notes for future orders, or direct refunds.
For European warehouse customers, we provide expedited warranty service with replacements shipped within 48 hours of claim approval to minimize disruption to your operations.
Every Fumot Vape product undergoes rigorous 27-point quality control testing before shipping, resulting in an industry-leading defect rate of less than 0.3%. This commitment to quality means warranty claims are rare, but our comprehensive coverage ensures complete protection when needed.
Our warranty provides comprehensive protection for all Fumot Vape products while establishing clear guidelines for proper usage and legitimate claims.
Our warranty covers defects in materials and workmanship under normal usage conditions, including:
The following situations are not covered under our standard warranty terms:
| Product Category | Standard Warranty Period | Premium Partner Extension |
|---|---|---|
| Fumot 12K Series | 180 Days | +90 Days (270 Total) |
| Fumot 15K Tornado | 180 Days | +90 Days (270 Total) |
| Fumot 20K Series | 180 Days | +120 Days (300 Total) |
| Fumot 25K Series | 180 Days | +120 Days (300 Total) |
| Fumot 30K Music Series | 180 Days | +180 Days (360 Total) |
| Fumot 35K Series | 180 Days | +180 Days (360 Total) |
| Fumot 40K Elite Series | 180 Days | +185 Days (365 Total) |
| OEM/ODM Custom Products | 180 Days | Negotiable |
Distributors who maintain quarterly order volumes exceeding €50,000 qualify for our Premium Partner Program, which includes extended warranty coverage, priority warranty processing, and enhanced support services.
Fumot Vape has developed a streamlined warranty claim process designed to minimize disruption to your business operations while ensuring fair and prompt resolution of any product issues.
Document the issue with clear photographs and a detailed description of the problem. Include product model, batch number, and purchase order reference for faster processing.
Submit your warranty claim through our distributor portal or directly to your account manager. Complete all required information fields to avoid processing delays.
Our technical team will review your claim within 48 hours and may request additional information or testing procedures to diagnose the issue correctly.
Upon assessment, we'll determine if the issue falls under warranty coverage and work with you to identify the best resolution option for your business needs.
Based on your preference and the nature of the claim, we'll process a replacement shipment, issue credit for future orders, or arrange a refund as promptly as possible.
Information from warranty claims is fed back to our R&D and manufacturing teams as part of our continuous quality improvement process.
To ensure efficient warranty claim processing, please include the following information with your submission:
Our commitment to quality is reflected in our industry-leading warranty claim statistics:
Warranty claims must be submitted within 30 days of defect discovery and no later than the warranty expiration date. Claims submitted after the warranty period will be evaluated on a case-by-case basis.
To maintain product quality and warranty validity, distributors should store Fumot Vape products under these conditions:
Follow these inventory best practices to minimize warranty issues:
Properly educating end-users helps prevent improper usage and reduces warranty claims:
Maintain comprehensive records to streamline warranty claims:
We recommend performing a basic quality inspection of 1-2% of units upon receipt of each shipment. This early detection of any potential manufacturing issues can significantly reduce downstream warranty claims and customer dissatisfaction. Our distributor support team can provide a detailed inspection checklist upon request.
If the product is within the warranty period and the issue appears to be related to a manufacturing defect rather than physical damage or misuse, it's likely covered. When in doubt, contact your account manager with detailed information and photos for a preliminary assessment before filing a formal claim.
Standard warranty claims are initially assessed within 48 hours. Upon approval, replacements from European warehouses are typically shipped within 2-3 business days. Claims requiring replacement from our China factory may take 7-14 business days. Premium partners receive expedited processing with 24-hour assessment and priority replacement shipping.
For most standard claims, we do not require the return of defective products. However, for unusual defects, high-value claims, or for quality control purposes, we may request the return of a sample of affected products. In such cases, we'll provide a prepaid shipping label and cover all return shipping costs.
If we identify a potential batch-wide issue affecting multiple units, our quality assurance team will proactively contact affected distributors. We'll implement a comprehensive resolution plan that may include a batch recall, immediate replacement shipment, or other appropriate measures to minimize business disruption.
Distributors may offer extended warranty periods to their customers at their discretion. However, Fumot's obligation remains limited to the standard warranty period provided to the distributor. Premium partners can discuss customized warranty solutions with their account managers for special market requirements.
Custom OEM/ODM products receive the same 180-day base warranty coverage as standard Fumot products. However, specific terms may be negotiated during the OEM/ODM agreement process to accommodate unique product specifications or market requirements.
Our dedicated warranty support team is ready to assist you with any questions or concerns about our warranty policy or claim procedures.